Delivery & Refund Policy

We deliver Thistly Cross UK-wide. We are offering free UK delivery to addresses excluding Highlands, Islands and Northern Ireland. If your address is in one of these areas, you will be charged £10.

Delivery times with our courier UKMail are currently taking 2-4 working days (or 10 days if you are ordering from outside the UK). We are also currently operating faster local deliveries to most Edinburgh and East Lothian postcodes. Please check the map below to see if you qualify.

It rarely happens, but if any of your items arrive broken or damaged, please contact us via email ( or phone (0131 442 4562), ideally with a photo of the damage. We will replace any damaged items at no extra charge or offer you a refund.