Delivery & Refund Policy

We offer free delivery of Thistly Cross UK-wide. Usually, delivery takes 2-4 working days (excludes public holidays) with our courier, APC. Please note, this can be longer over the Christmas and New Year period.

It rarely happens, but if any of your items arrive broken or damaged, please contact us via email ( or phone (0131 442 4562), ideally with a photo of the damage. We will replace any damaged items at no extra charge or offer you a refund.