Delivery & Refund Policy

We offer free delivery of Thistly Cross UK-wide, when you spend £50 or more. For orders under £50, the delivery fee is £6.95. For orders going to the Scottish Islands and Northern Ireland, the delivery fee is £15.

Usually, delivery takes 2-4 working days (excludes public holidays) with our courier, APC.

It rarely happens, but if any of your items arrive broken or damaged, please contact us via email ( or phone (0131 442 4562), ideally with a photo of the damage. We will replace any damaged items at no extra charge or offer you a refund.